Privacy Policy

Privacy Policy

This Privacy Policy explains how iAwhi ("we", "us", or "our") collects, uses, and discloses personal information when you use our mobile application (the "App").

Information We Collect

We may collect the following types of information when you use our App: 

Personal Information 

We may collect personal information such as your name, email address, and contact details when you voluntarily provide them to us (for example, when creating an account, contacting support, or using specific features). 

Usage Information 

We may collect information about how you use the App, including interactions with features, pages viewed, actions taken, and technical usage data. This helps us improve performance, reliability, and user experience. 

How We Use Your Information

We use the information we collect for the following purposes: 

  • To provide, operate, and maintain the App  

  • To personalise your experience and improve functionality  

  • To communicate with you, respond to enquiries, and provide support  

  • To analyse usage trends and improve App performance  

  • To ensure security, prevent misuse, and maintain system integrity  

  • To comply with legal obligations and enforce our policies  

Storage of Health Data 

Where the App involves the storage of health or care-related data, we take additional steps to ensure it is stored securely and in compliance with applicable laws and regulations. 

Health data is stored only for as long as necessary to: 

  • Provide services to you or your organisation  

  • Fulfil the purposes described in this Privacy Policy  

  • Meet legal, regulatory, or professional record-keeping requirements  

In many cases, health data is managed on behalf of your care or service provider, who determines how long records must be retained in accordance with their obligations. 

Data Retention 

We retain personal information only for as long as it is needed for the purposes for which it was collected, including: 

  • Providing and maintaining the App  

  • Meeting legal, regulatory, and professional obligations  

  • Resolving disputes and enforcing agreements  

  • Supporting security, auditing, and system integrity  

Retention periods may vary depending on the type of data: 

  • Account information: If your account is deactivated, your information may continue to be stored in our systems unless a deletion request is made. Users may request deletion of their account and associated personal data at any time, unless retention is required by law. 

  • Usage and technical data: retained for a limited period for analytics, security, and performance monitoring  

  • Health or care-related data: retained in line with the requirements of the organisation responsible for care delivery and applicable legal obligations  

Data Deletion 

You (or your authorised care provider/organisation) may request deletion of your personal data at any time. 

You can request deletion by: 

  • Through your care or service provider (where applicable)  

What happens when data is deleted 

When a valid deletion request is received: 

  • Personal account information is deleted or permanently anonymised  

  • Identifiable data is removed from active systems where legally and technically possible  

  • Some information may be retained in encrypted backups for a limited period before being automatically overwritten  

  • Health or care records may be retained by the responsible organisation where required by law or clinical obligation  

Processing time 

We aim to process verified deletion requests within 30 days , unless a longer period is required due to legal or operational constraints. 

Compliance and Exceptions 

We may retain certain information where necessary to: 

  • Comply with legal obligations  

  • Meet health record-keeping or regulatory requirements  

  • Support safeguarding, clinical continuity, or audit purposes  

  • Resolve disputes or enforce agreements 

Data Security

We take reasonable measures to protect the security of your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.


Third Party Disclosure

We do not share your personal information with third-party providers.


Children's Privacy

Our App is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.


Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at hello@iawhi.com.